Terms of Service

Service and Scope

VPN72 provides international route subscriptions for cross-border access, with coverage in 110+ countries and 240+ routes. Supported platforms include Windows / macOS / iOS / Android / Linux. Clients and subscription access are provided through the user panel; available services depend on your account subscription status.

The service provides network connectivity only. It does not include accounts, content licenses or paid benefits from third-party websites or apps. Third-party services determine access eligibility according to location, account status and their own rules. Connecting through a route in a particular region does not grant permission to use a platform or guarantee continued access to specific content.

Account and Subscription Rules

No email address is required. Create an account using a username and password. Keep your password, subscription links and account access credentials secure. If you notice unusual activity, change your password promptly and submit a support ticket. Do not post subscription links on public pages.

There is no limit on the number of devices connected at the same time, and you may connect devices you use. This does not permit sharing your account with others. Reselling, renting or transferring subscriptions, or providing the service to others by sharing an account or publicly distributing credentials, is prohibited.

Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into remaining days. Data packages remain available until used and do not expire. See the Plans page for prices and data allowances. Check the billing method and selected plan before ordering; monthly subscriptions and data packages follow different rules.

Acceptable Use

You must comply with the laws and regulations applicable where you are located and to your activities, and ensure that your access and data processing have a lawful basis. You may not use this service for fraud, invasion of others' privacy, distribution of illegal content, intellectual property infringement or other unlawful activity.

Unauthorized access to other people's systems, network attacks, malicious traffic, and use of service resources in ways that disrupt other users' connections are prohibited. When using third-party platforms, you must also follow their applicable rules and are responsible for any content you submit, transmit or use.

Availability and Scope of Liability

Network performance depends on factors such as your local connection, carrier routes, the status of the destination service and device settings. Maintenance, route changes or external network failures may interrupt connections. VPN72 does not promise the same experience across all regions, apps or times.

The security statement “bank-grade encryption” describes connection protection; it does not replace your responsibility to secure your devices, passwords and third-party accounts. Responsibility for issues involving third-party content, changes to platform rules or user configurations should be assessed based on the actual cause. Any limitation of liability applies only to the extent permitted by applicable law and does not exclude liability that cannot legally be excluded.

Refund Policy

You may request a full refund for any reason within 14 days of your first payment. You do not need to provide a reason for dissatisfaction. Sign in to the user panel and submit a request through the support ticket portal, including the relevant order information so we can verify the payment and process the refund.

Do not include your account password or sensitive information from a complete payment credential in a support ticket. Updates and results will be provided through the ticket. The time it takes for a refund to arrive depends on the payment provider; no fixed processing time is promised under these terms. Once a refund is completed, the associated paid service benefits end. Applicable legal requirements take precedence.

Account Termination and Changes to These Terms

If you engage in unlawful use, reselling or sharing, infringement of others' rights, or conduct that threatens service operations, VPN72 may restrict connections, suspend or terminate your account, depending on the circumstances. If you disagree, you may explain the situation through a support ticket and request a review. These measures do not affect any refund or other rights you are entitled to by law.

Changes to these terms will be noted through the updated date on this page and announcements in the user panel. Important changes to subscription benefits will specify their scope and effective date. You may keep a record of the plan and terms that applied when you made your purchase. If you have questions or do not accept a change, contact support through a ticket to discuss how to proceed. Updates do not affect rights you have already acquired by law.